Palateflow
Legal

Delete Your Account

Last updated 14 October 2026

You can ask us to delete your Palateflow account and the personal data linked to it at any time. This works for diners who order food and for restaurant owners and staff who use the Palateflow app or dashboard. Use the form on this page, or email grievance@palateflow.com from the phone number or email address linked to your account.

Request Account Deletion

We check it's really you before deleting anything. Once confirmed, we finish within 30 days and tell you when it's done.

Not signed in? That's fine. Enter the phone number linked to your account and we'll confirm it's you.

+91

The phone number linked to your account.

Prefer Email? Write to us from the email or phone number linked to your account: grievance@palateflow.com

1. How It Works

  • Send a request with the form on this page. In the Palateflow app for restaurants, open the More menu and tap Delete Account to reach this page.
  • We confirm it's really you by WhatsApp, SMS, a phone call or email to the contact details on the account. Nothing is deleted automatically, and nothing is deleted before this check.
  • Once confirmed, we delete your account within 30 days and tell you when it's done.
  • You can change your mind until the deletion is done: just reply to our message.

2. What We Delete

  • Your sign-in account: phone number, email address, name, password and any Google sign-in link. You are signed out on every device.
  • Your profile: saved delivery addresses, birthday and anniversary, language and notification preferences.
  • Your consent to offers and promotional messages, and your place on any campaign lists.
  • Reviews and ratings you wrote: removed or made anonymous.
  • For restaurant staff: your staff profile, role, PIN and access at every restaurant you work with.
  • Photos and documents you uploaded that are not needed for the records listed below.

3. What We Keep, and For How Long

Some records must be kept by law even after an account is deleted. We keep only what is needed, use it only for that purpose, and delete it when the period ends:

  • Tax invoices, bills, orders and payment records: up to 8 years, as Indian GST, income tax and accounting laws require. Your name and phone number may appear on these records. For a restaurant, they are also its own business records.
  • Wallet, refund, gift card and settlement transactions: up to 8 years, for the same reason.
  • Security logs: for a limited period, to prevent fraud and investigate misuse.
  • Records needed for an open complaint, dispute or legal claim: until it is resolved.

Records we keep are no longer linked to an active account and are never used for marketing.

4. Before You Delete

  • Diners: your wallet balance, loyalty points, rewards, gift cards and Palateflow Gold membership end when your account is deleted. Use them first. Our Refund Policy explains what can be refunded.
  • Restaurant owners: deleting the owner's account also closes the restaurant's Palateflow account, so its dashboard, menu, online store and staff logins stop working. Download any reports and invoices you need first, and settle any unpaid charges. If someone else should take over the restaurant, tell us in the form and we will transfer it instead.
  • Restaurant staff: deleting your account removes only your own login. The restaurant keeps its order and billing records.

Contact Us

Palateflow is operated by Wahenam International, Ahmedabad, Gujarat, India.

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